Refund policy
REFUND & RETURN POLICY
Q: What is your Refund/Return Policy?We do not provide refunds on change of mind purchases. Sale items can not be returned. Please see below for faulty items procedure.
We do not cancel or refund after an order and payment have been completed.
Shipping fees are non-refundable. All customers are responsible for shipping costs as well as duties on all returned items.
If the package for your order gets returned to us after no re-delivery is arranged when you needed to, we could resend you the package but you will need to pay for the postage again.
If the package is missing or disposed after delivery attempts by your local post office or courier company, we do not held any responsibility for any unclaimed package.
We will only provide a refund in the event of missing, damaged or defective items that we could not replace. We would not be able to accept return or exchange of items if contacted after 7 days of arrival.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take special care to check your purchase throughly for any faults before delivering to you. In the unlikely event of a faulty item being received in unacceptable condition, we will replace the item or arranged a credit to the value of the purchase at our cost, doing our best to keep you happy.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you.