FAQ

How could I make order?

You could purchase our products at our web-store (here!). Alternatively, you could place your orders by sending us a direct message via Facebook or Instagram.

I changed my mind. How do I add/remove items or cancel my order? 

Currently we don't support adding to or removing items from an existing order. Please email us at info@journal-pages.com with your order number and we will try to assist you the best we can.

Is the item I want in stock? 
All products displayed on our site are normally in stock unless stated otherwise.  Occasionally we go out of stock at short notice or won't have enough to cover your order. In this case we'll let you know. You can have two options, either replace with other same value product or request refund for that particular product. If you urgently need an item it's always best to confirm stock by contacting us via 
email.

How do I pay?

We accept payments via PayPal.
Alternatively, bank transfer option is available only for customer who is residing in Malaysia. 

 

When are your delivery days?

Orders are dispatched Monday to Friday (Malaysian hours) and not on weekends or public holidays, our daily processing cut off time is 1800hrs (Standard Malaysian Time, UTC+8.00), Monday to Friday.

How long does shipping within Malaysia take?

Processing will take within 2-3 business days. Delivery is within 2-5 business days for West Malaysia or 3-5 business days for East Malaysia - from the moment you submit your paid order (if PayPal) or deposit slip (if Bank Deposit). Parcels are sent out from Monday to Friday.

How long does international shipping take?
Delivery to Asian regions take between 7-10 days and up to 30 days for the rest of the world, give and take. If you would like to opt for Express Delivery - Fedex (2-3 days), please contact us before placing an order.

*We aim to meet these delivery times but during busy periods, deliveries may take a little longer. 


My order never arrived.
Please contact us if your order has not arrived after 5 working days from the delivery date for local (Malaysia) and 31 working days for international. 


I received a damaged item.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please email your concern to info@journal-pages.com with the following details:

  • The order number
  • The faulty item's name
  • A description of the fault, preferably with a photo

We'll get back to you as quickly as we can. Kindly note that our working hours are between 10 to 6pm, Monday to Friday.

I received an incorrect item/missing item. 
If an item is incorrect or missing from your order, please contact us 
with your order number and information regarding the wrong or missing product. 

Do I have to pay import duty or taxes and charges? 
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.