Shipping Info

Thanks for visiting Journal Pages.

Here are some details about our policy you might need to know, If you have any questions about this please don't hesitate to contact us.

 

Q. Where do you ship to?

We provide worldwide shipping.

 

Q.What is your shipping option?

You can choose between Standard Shipping  or Tracked Shipping.

Tracked Shipping is with tracking number. Tracked Shipping is highly recommended for high value order and during festive seasons.

Standard shipping is without tracking order. We will not be responsible for any losses during the transition.

Effective from 01.10.2019, we ship via Tracked Shipping only as we do not want to disappoint customers for any lost parcels. 

Feel free to contact us if you have further inquiry.

 

Q.What is the shipping rate?

We offer FLAT RATE shipping.

We have 4 shipping zone.

Malaysia

*All with tracking number

 

Standard Shipping

Peninsula

RM 8

East Malaysia

RM 14

 

 

South East Asia & Hong Kong

Order Value

Tracked Shipping

RM1 - RM49.9
RM32
RM50 - RM150 RM42
RM150.10 - RM300 RM58
RM300.10 - RM480 RM68
RM480.10 - RM600
RM88
RM600.01 - RM1000
RM100
More than RM1000 RM148

 

Region A

Order Value

Tracked Shipping

RM1 - RM49.9
RM32
RM50 - RM150 RM45
RM150.10 - RM300 RM68
RM300.10 - RM500 RM88
RM500.10 - RM800
RM110
RM800.10 - RM1000 RM135
More than RM1000 RM170

 

Region B

Order Value

Tracked Shipping

RM1 - RM150

RM75

RM150.10 - RM350

RM100

RM350.10 - RM700

RM135

RM700.10 - RM1000

RM160

More than RM1000

RM200

 ***Shipping to UAE, Saudi Arabia and Kuwait via express shipping. 

 

Q.Do you provide tracking number?

Please select tracked shipping during checkout. Additional charges may apply.

Yes. From 01.10.2019, we will provide tracking number for all outgoing parcels.

 

Q.How long do you take to dispatch my order?

All orders will shipped within 3 - 5 business working days. Please expect some delay during Malaysia public holiday. 

*We aim to meet these delivery times but during busy periods, deliveries may take a little longer. Thank you for your patience.

 

Q.How long it takes to receive my order?

All orders will received within 3-21 days depending on your area.

The estimated delivery time applies to major cities only. Delivery to area outside of major cities may incur additional days. Delivery time also is subject to custom clearance process. 

***To customers from Australia and Canada, shipping may take longer to these 2 countries (may take up to 3 months) due to their strict custom clearance.

Q.What can i do if want to get my parcel earlier?

If you wish to receive your order as soon as possible, please contact us to upgrade your postage for express shipment.

 

Q.Do I have to pay import duty or taxes and charges? 

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.  

We WILL NOT BE RESPONSIBLE for unclaimed parcel due to unpaid custom duty.