Return & Exchange Policy
Completed order are not allowed to change/refund and cancellation order. Items that are damaged or defective must be returned within 7 days from the date of receipt for exchange if it comes with its original purchase receipt and packaging.
We do not hold or accept responsibility for packages that have been reported as delivered in the case of Malaysia domestic shipment.
We do not hold or accept responsibility for packages that have been arrived in the destination country/custom by the carrier in the case of international shipment.
We do not cancel or refund after an order and payment have been completed.
Shipping fees are non-refundable. All customers are responsible for shipping costs as well as duties on all returned items.
If the package for your order gets returned to us after no re-delivery is arranged when you needed to, we could resend you the package but you will need to pay for the postage again.
We will only provide a refund in the event of missing, damaged or defective items that we could not replace. We would not be able to accept return or exchange of items if contacted after 7 days of arrival.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the package is missing or disposed after delivery attempts by your local post office, we do not held any responsibility for any unclaimed package.